All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
We offer free shipping for orders over CAD $100, or $15 flat rate shipping to Canada and the United States.
We offer shipping to the following countries: Canada and the United States
At this time, we do not ship outside of North America.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bathing Boomers is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
To track your order, input your tracking number at the link below:
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus any original shipping costs.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.
All parcels are sent with Canada Post, or a combination of Canada Post and your local carrier. Please see estimated arrival times below:
Regular Mail in Canada
The delivery standard for regular mail sent inside Canada is:
- Two business days for local mail (Caledon, Ontario)
- Three business days within the province and/or region (Ontario and Quebec, including Northwestern Ontario)
- Four days for national mail (Atlantic, Western, Nunavut East, Nunavut West, Northwest Territories and Yukon regions)
Regular Mail to the U.S.A.
The delivery standard for regular mail sent from Canada to the U.S.A. is four to six business days.