Buying swimwear can be a vulnerable and stressful task. We're here to make your purchase as seamless and enjoyable as possible.
We ask for 1-5 business days to fulfill packages. Typically, we aim to fulfill all packages within 2-3 business days. Once your package has been fulfilled, an email will be sent confirming the tracking number.
Once your order has been shipped, we ask for 1-14 business days for delivery. Please note, packages are subject to carrier delays.
Please note: We currently only ship within North America.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
* Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if you would like to request a new size, or they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 17231 Horseshoe Hill Rd., Caledon, ON, L7C 2P1, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 17231 Horseshoe Hill Rd., Caledon, ON, L7C 2P1, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For any questions, please reach out to firstname.lastname@example.org, or fill out the form below, and one of our team members will reach out to you directly.